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What You Agree To When You Open an Account

Access to zeanstep depends on state law and is available only where local law permits — before you fund your account via PayPal, Venmo, or Play+, these are the terms that govern the relationship between you and us.

State-dependent eligibilityPayPal, Venmo, Play+ coveredAccount data rightsClear dispute pathUS-only scope
zeanstep What You Agree To When You Open an Account
LEGAL CONTACT PATHS

Reach Us About a Policy or Account Question

If something in these terms is unclear, or you need to exercise a data right — like requesting a copy of your transaction history or asking us to close your account — reach out through one of the channels below. We handle policy questions separately from general account help to make sure the right team sees your request.

Live Chat Open the chat widget from any page while logged in. Policy and data-request questions are routed to our account compliance team, not the general queue.
Email Support Send your legal or data request to our support address found in your account settings. Include your registered email and the specific policy section you are referencing.
Account Settings Account closure, transaction export, and communication preferences are managed directly inside your account dashboard — no support ticket required for those self-service steps.
HOW WE HANDLE THIS

Data, Cookies, Security and Account Retention

Our approach to your account data is straightforward: we collect only what we need to verify identity, process transactions, and meet regulatory obligations. Here is how the four main areas work in practice.

Data Handling

Identity documents submitted during verification are stored in encrypted form. We do not share personal data with advertisers. Transaction records tied to PayPal, Venmo, or Play+ deposits are retained as required by applicable law.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the account dashboard is used. You can manage cookie preferences through the settings link in your account footer.

Account Security

Accounts are protected by password authentication and, where your device supports it, a one-time code step on login. If you suspect unauthorized access, use the account lock option in settings or contact live chat immediately.

Data Retention and Deletion

We retain account data for the period required under state financial regulations. After account closure, you may request deletion of non-mandatory data — submit that request via email support with your account ID.

Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights, and legal eligibility. If yours is not here, live chat or email support can pull in our compliance team directly.

Eligibility is determined by your physical location at login. If your state does not permit online casino or sportsbook access under current law, the account creation flow will not complete. Check your state's gaming authority for the current status.

Yes. Email our support team from your registered address and ask for a data export. We include your deposit and withdrawal history, including any PayPal, Venmo, or Play+ transactions, in that export file.

Non-mandatory data is deleted on request after account closure. Financial transaction records are kept for the period required under applicable state regulations. Submit a deletion request by email with your account ID to start that process.

We send a notification to your registered account email before any material change takes effect. Review the updated terms by the date shown in the email; continued account use after that date means you accept the revised version.

Submit your dispute through live chat or email support first. Our account compliance team reviews balance discrepancies, transaction records, and access decisions before any external escalation path is available.

We record transaction references and amounts for compliance purposes, but full PayPal or Venmo account credentials are never stored on our side. Payment authentication happens through those platforms' own secure flows.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.